Refund policy
Brand: Amygdala Wearables
Effective date: 23-07-2026
Last updated: 23-07-2026
1. Our Approach
Because Garage Club products are made using a print-on-demand (POD) model, each item is produced specifically for your order. This means our returns process works a little differently from a standard retail store — but we still want you to be genuinely happy with what arrives. This policy explains exactly when a return, replacement, or refund applies.
2. What's Covered
We offer a replacement or refund if:
- The product arrives damaged in transit
- The product has a manufacturing defect (e.g. print flaw, misaligned graphic, fabric fault)
- You receive the wrong item, size, or design compared to what you ordered
- The package is lost in transit and confirmed as such by the courier partner
3. What's Not Covered
Because each product is made to order, we are unable to offer returns or refunds for:
- Change of mind after the order has entered production
- Incorrect size ordered by the customer (please check our size chart carefully before ordering)
- Minor variations in colour due to screen display, lighting, or standard print/production tolerance
- Products that have been worn, washed, or altered
- Damage caused by misuse, incorrect washing, or normal wear and tear
- Delays caused by the courier partner, customs, or events beyond our control (though we will help you track/escalate these)
4. Reporting an Issue
You must report any issue within [48–72 hours] of delivery. To raise a claim:
- Email admin.amygdalawearables@gmail.com or message us on [WhatsApp/Instagram] with your order number
- Include clear photos/videos of:
- The product received
- The defect, damage, or discrepancy
- The shipping label/packaging (for damaged/wrong-item claims)
- Our team will review your claim within [2–3 business days]
Claims submitted without photo/video evidence, or after the reporting window, may not be eligible for resolution.
5. Resolution Options
Once your claim is approved, we will offer one of the following, depending on the issue:
| Situation | Resolution |
|---|---|
| Damaged/defective item | Free replacement, or full refund if the item is out of stock/discontinued |
| Wrong item/size/design sent | Free replacement of the correct item, or refund |
| Lost in transit (confirmed by courier) | Full refund or reshipment, once confirmed by the logistics partner |
We do not require you to ship back a damaged or defective item unless specifically requested — in most cases, photo evidence is sufficient.
6. Exchanges
Currently, we do not offer size/design exchanges for "change of mind," since each item is produced on demand. Please refer to our size chart carefully before placing your order. If a genuine defect or wrong-item error occurs, a replacement will be arranged per Section 5.
7. Refund Method and Timeline
7.1 Approved refunds are issued to the original payment method used at checkout (UPI, card, wallet, etc.), unless otherwise agreed.
7.2 Refunds are typically processed within [5–10 business days] of approval, though your bank or payment provider may take additional time to reflect the amount.
7.3 If a refund is approved for a Cash on Delivery (COD) order, it will be processed via [bank transfer / UPI], and we will contact you to collect the necessary details.
8. Cancellations
Please refer to Section 5 ("Order Cancellation") of our Terms & Conditions for the applicable cancellation window before production begins. Once production has started, the order cannot be cancelled or refunded for reasons other than those listed in Section 2 above.
9. Non-Delivery / Lost Packages
If tracking shows no movement for an extended period, or the courier marks the package as delivered but you have not received it:
- Contact us within [7 days] of the expected delivery date
- We will raise an investigation with our logistics partner
- Once the courier confirms the package is lost, we will offer a full refund or free reshipment, at your choice
10. Contact for Returns & Refunds
Amygdala Wearables
Email: admin.amygdalawearables@gmail.com
WhatsApp: +91 8448468003
Response time: We aim to respond within 24–48 hours.